Frequently Asked Questions

Misc

• How do I set up an email account?
• How do I configure Outlook with a new email address?
• I'm receiving lots of "undeliverable message" spam!
• How to delete emails off the server via webmail

Content Management System

• How do I upload images or PDFs?
• How do I link to a page or file?
  
• How do I link to an anchor?
  
• How do I import Word documents into Page Editor?

How do I set up an email account?

• Go to Ilisys Toolkit.
• Click on Package Manager.
• Enter your website's domain (eg - yourbusinessname.com.au).
• Enter your Package Manager Password (if you don't have it, please contact us to retrieve it).
• Enter the verification code (this is to prevent automated entry into Toolkit for security reasons).
• Once logged in, click Email Setup in the left margin.
• Click ‘Create a new email address’.
• Ensure 'Deliver mail to your addresses own mailbox' is ticked. Enter an email password in the box below.
• Click Update. You've now set up a new email account. It will take 5 to 10 minutes before the account is ready to start receiving emails.
• To configure Outlook or Outlook Express to check emails for this account, see Ilisys instructions for Configuring Outlook and Outlook Express.

How do I configure Outlook with a new email address?

1. In Outlook, from the Tools menu, select Email Accounts.
2. Select 'Add a new email account' and click Next.
3. Select POP3 and click Next.
4. Enter your email information:
   • Your Name: your name
   • Email Address: the email address the messages will be sent from
   • Incoming Mail server (POP3): mail.ilisys.com.au OR mail.yourdomain.com.au
   • Outgoing Mail server (SMTP): The SMTP address of your ISP (eg - mail.bigpond.com)
   • User Name: your full email address
   • Password: the password for the email address
5. Click Next. Click Finish.

I'm receiving lots of "undeliverable message" spam!

This is most likely "backscatter". When spammers send out spam, they usually use someone else's email address as the return address. Any spam that gets bounced is sent to that return address. If you're unlucky enough to be receiving a large amount of backscatter, it's likely your email has been used in a spam mailout. Filtering out backscatter isn't simple. Several solutions can be found at:

• Spam Resource
• Spamhaus
• Justin Mason’s Weblog

How to delete emails off the server via webmail

1. NOTE: this process is for Outlook, not Outlook Express. Some of the steps are slightly different in Outlook Express.
2. In Outlook, go to Tools > Email Accounts
3. With 'View or change existing e-mail accounts' selected, click Next
4. Click on the email address you want to check, then click Change
5. Click the 'More Settings' button
6. Click the Advanced tab
7. Make sure 'Leave a copy of messages on the server' is unchecked
8. Click OK then Next then Finish to save any changes
9. If Outlook was set to leave message on the server, you'll next need to delete any emails off the server via webmail

1. Go to http://webmail.ilisys.com.au
2. Login with your email and email password
3. If it asks for your Full Name and Email, enter those then click Submit
4. Now you should be looking at the in-box. Click on Show All then Toggle All to select all the emails
5. Click Delete to move it to the Trash
6. Then click on Trash in the left margin
7. Again, click Toggle All then Delete to permanently delete the emails off the server

How do I upload images or PDFs?

• To upload a file (eg - an image or a PDF), click on the Picture icon . This opens the Edit/Insert Image window.
  
• Click on the File Browser icon . This displays all files in the images folder.
• To upload a file, click on the upload icon .
• Click Browse to find the file on your computer.
  
• Click Open to select that file.
• Click Upload. The file will then be uploaded to the website.
• If you're adding an image, the list of files will now refresh. Scroll down and click on the image you wish to place. Then click OK to add it to the page.

How do I link to a page or file?

• Highlight the text you want to make into a link (eg – click and drag the mouse over the text). Or in the case of a picture, click on the image.
• Click on the link icon .
  
• Type the URL you want to link to into the Link URL field.
  
• Click Insert.

How do I link to an anchor?

• Anchors are used to link to a certain section of a webpage. Eg - linking halfway down a long page (we use them on this FAQ page).
• Place an anchor by highlighting the text you want to make into an anchor.
• Click on the anchor icon .
• Type a word then hit insert. If using more than one anchor on a webpage, you can't use the same word more than once.
  
• To link directly to the anchor, highlight the text you want to make into a link.
• Click on the link icon .
• In the Link URL field, enter the anchor word preceded by a #. Eg - #word
• If you are linking to an anchor on a different page, you also need to include the webpage followed by the #word. Eg - webpage.html#word
  
• Click Insert.
  

How do I import Word documents into Page Editor?

Importing text from MS Word is problematic as Word includes it's own HTML formatting which can get a little garbled in the Page Editor. The best method to control your formatting is to apply the formatting in the Page Editor rather than importing formatting in from MS Word. So you need to import your content as plain, unformatted text. There are several ways to achieve this:

• In MS Word, go to File > Save As.
• For the Save As Type dropdown, choose "Plain Text (*.txt)".
• Click Save then OK on the File Conversion window.
• Close Word then reopen the document in Wordpad or Notepad.
• Select All (Ctrl + A) then copy (Ctrl + C).
• Paste the text into Page Editor (Ctrl + V).

• In Page Editor, click the HTML icon .
• Paste your Word text into the HTML source editor.
• Click Update to close the HTML source editor.
• Note – the downside of this technique is you lose all line breaks and have to add them back in manually.